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Product Assurance

Our Promise to You

For over 25 years, Jay Strongwater has been pleased and proud to offer handcrafted designs of exceptional quality to our customers. If your order fails to meet your expectations for any reason, you may return it within 30 days of receipt for a refund,credit, or exchange. Please contact ourcustomer service departmentto begin the return or exchange process.To ensure a long and happy life for your Jay Strongwater design, please refer to ourcare and usepage.If damage occurs during the lifetime of your Jay Strongwater product, pleasecontact usto determine the best method to repair it.

Returns and Refunds

Any unused item purchased from Jay Strongwater may be returned for any reason within 30 days, with receipt, for a full refund of the purchase price. Shipping charges are not refundable. Unless an item is received damaged, return shipping charges are the responsibility of the customers.

To return or exchange an item, please follow the instructions on the packing slip enclosed with your order or call Customer Service at 1-800-640-0546 for more information.


If you have an item that needs repair, please emailrepairs@jaystrongwater.comwith a photo and description of the issue. Our repairs department will contact you with instructions on how to proceed.