International Customer Information

We are happy to help you place an order for international delivery. The easiest, fastest way to do so is to shop online, and during the checkout process, follow the instructions for international shipping.

How to request international delivery cost information:

  • Add the items for which you would like to get a shipping quote to your shopping bag. When you access your shopping bag, you will find a link toward the bottom of the screen for the international order request form.
  • Once you have filled your shopping bag, fill out the international order request form, and we will contact you with a quote for the international shipping cost within three business days.
  • If you prefer, you can contact our customer service department between 8:00 am and 9:00 pm Eastern Time, seven days a week. To contact customer service, email customerservice@jaystrongwater.com or, via phone, use the international access code followed by 1-800-640-0546.
  • After you receive delivery cost information, you may complete your order by phone or email.

Frequently Asked Questions

What is the cost to ship internationally?

The cost will vary depending on the shipping address and products ordered. Customers will receive a delivery quote within three business days, which is based on the criteria above.

How long will it take for delivery?

We will provide you with an estimated delivery date range when you receive your quote, which will depend on the product weight and delivery destination, at the same time we provide the shipping quote.

Do you calculate duties and taxes for orders shipping outside the U.S.?

We cannot calculate duties or taxes on international orders. The recipient will be responsible for any duties and taxes, which will be due at time of delivery.