Delivery Information

Standard Delivery Charges

Unless otherwise indicated, each item has a fixed delivery fee, which is based on weight, dimensions, and other delivery considerations. Delivery charges are subject to change. You will be notified of any change in the delivery charge at the time your order is placed.

Delivery Times

Orders for in-stock items will ship within five business days from the day your order is placed, and will be sent via UPS, FedEx or USPS. Expect arrival within seven business days after we ship. A street address is required for all deliveries.

State Sales Tax

Due to our corporate presence and/or corporate activities, we must charge state sales tax in California, Georgia, Illinois, Maryland, New Jersey, New York, Pennsylvania, Rhode Island, and Texas. The tax charged includes all state and local sales taxes that apply and is based on the product subtotal plus shipping.

Overnight and 2-Day Expedited Delivery Methods

Overnight Delivery

If ordered on a regular business day (Monday-Friday, excluding holidays) before 12:00 pm Eastern time, overnight delivery guarantees that in-stock orders will be shipped out on the same day and arrive by the end of the following business day. All orders placed after 12:00 pm Eastern time, on a holiday, or over the weekend will begin processing and ship the following business day. A flat rate of $29.95 will be added to the standard shipping fee to guarantee an overnight delivery. Expedited delivery is not available for international orders or large items that require freight shipping, nor any items added to an order that includes a freight item. For more information, please contact Customer Service at customerservice@jaystrongwater.com or 1-800-640-0546.

2-Day Express Delivery

If ordered on a regular business day (Monday-Friday, excluding holidays) before 12:00 pm Eastern time, 2-day express delivery guarantees that in-stock orders will be shipped out on the same day and arrive by the end of the second business day following the order date. All orders placed after 12:00 pm Eastern time, on a holiday, or over the weekend will begin processing and ship the following business day. A flat rate of $19.95 will be added to the standard shipping fee to guarantee a 2-day express delivery. Expedited delivery is not available for international orders or large items that require freight shipping, nor any items added to an order that includes a freight item. For more information, please contact Customer Service at customerservice@jaystrongwater.com or 1-800-640-0546.

Freight Delivery

For items that require freight delivery, after receiving your order, we will provide a quote based on the cost to delivery to your address. A customer service representative will contact you, by both phone and email, with your freight delivery options, generally within 24-48 hours of receiving your order.

In-Home Delivery (White Glove Service)

We offer a white-glove delivery service if you would like to have furniture and other large items brought into your home, unpacked, assembled if required, placed at your discretion, and packing materials removed. There is an additional charge for this service. Please contact our Customer Service department at 1-800-640-0546 to obtain a quote.

International/Alaska/Hawaii Delivery

Orders outside the contiguous 48 states require a special delivery quote. Please contact our Customer Service department at 1-800-640-0546 to obtain a quote.

Returns and Refunds

Any unused item purchased from Jay Strongwater may be returned for any reason within 30 days, with receipt, for a full refund of the purchase price. Shipping charges are not refundable. Unless an item is received damaged, return shipping charges are the responsibility of the customers.

To return or exchange an item, please follow the instructions on the packing slip enclosed with your order or call Customer Service at 1-800-640-0546 for more information.